13237_edited_edited.png

Frequently Asked Questions

Want to learn about East Bay Leads and what makes our

weatherproof dog leashes so special?

 

Check out our FAQs below...we are all ears!

Product Information

Where are your leashes manufactured?

All leashes are hand-made by us in Massachusetts...in our garage!



What is the best way to clean my leash?

These leashes are built to take a beating, but if you would like to keep them nice and fresh, we recommend the following steps: 1) Soak in warm water with mild soap/detergent 2) Scrub very softly with a soft bristled brush 3) Rinse fully in cold water 4) Hang outside to dry...do NOT put in your dryer! If you want to bring back the shine on your brass hardware you can do so with a combination of lemon juice and baking soda.



What size leash (Watson vs. Millie) is best for my dog?

The Watson Lead is 1/2" thick and is recommended for dogs 40-100+lbs. Having said that, this is Watson's favorite leash and he weighs in at only 30lbs so if you like a hefty rope feel, then the Watson Lead is for you! The Millie Lead is 3/8" thick and is recommended for dogs 10-40lbs. Having said that, this rope can easily handle even your largest fur friend, so if you are looking for something a bit less bulky or you just have small hands then the Millie Lead is for you!



What are your leashes made of?

Double-braided nylon rope and solid brass hardware



What length leash should I buy?

Our standard leash length is 5ft. Having said that, we are happy to provide you with other custom lengths if it is something you are interested in. We have had some customers buy 2-4ft. leashes for city walks and others buy 6-8ft. leashes for beach walks. It is totally up to you!



Customer Service

Can I return or exchange my leash?

If you are not fully satisfied with your leash, we will accept returns for a refund or exchange within 30 days of the original shipping date. All products must be returned in like-new, resalable condition. We will not accept any returns after 60 days.



How long until I receive my product?

We work very hard to quickly process your orders! Most orders will be in the mail within 2 business days of the order date (excluding weekends and holidays). From there we find that shipping time typically takes anywhere from 1-4 buisness days!



How much does shipping cost?

We offer FREE shipping for anyone in the United States and Canada! Shipping outside the United States tends to fall between $15-25. Feel free to reach out if you would like an international shipping estimate.



Wholesale/Stores

How am I able to carry your products in store?

Well that is exciting! Please contact us HERE!